Delight Customer

A famous quote by Mr L.L.Bean goes like this:

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so“.

I am sure, most of us will be in the customer facing Engineers, we deal with their emotions and their frustration.  Customers trust and rely on us to help them  a smoothly  run  their business. I would say handling the customer and their mindsets is challenging task which we are pretty successful through our respective roles.

As Mr Gandhiji says ““You must be the change you want to see in the world.”  I am pretty sure one of the line of businesses which is dynamic is our “Customer Support Industry”,

As I say the Delighting customers is a winning mantra which needs extra care and smart work. I would like to share these seven golden rules which I adapt in my daily interactions which may be useful to anyone who reads this blog and works in Customer Support:

1. Start with a smile
2. Pick up the phone and never hesitate to speak to the customer.
3. Develop a good rapport during the conversation.
4. Under promise and over deliver.
5. Empathize with Customers.
6. If something goes bad by your advice, be humble and apologize.
7. Make your customers feel valued.

I’m happy to receive feedback on this writeup, also if someone has any other tips comment below so that we all can adapt in our daily routines to achieve customer success.

Kiran K Adharpuram

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